Conversational AI

All, Artificial Intelligence, FutureMakers /

“What I love about Conversation Design is the Business Redesign that comes with it. “

I can help with:

  • An inspirational presentation for your team stakeholders
  • Design thinking workshops to help you figure out what problems you like to solve
  • Sparring partner, guiding you through the process with your own colleagues
  • Prototype and develop solutions with you
  • Interim product manager, product owner or project manager

What I love about Conversation Design is the Business (Process) (Re)design that comes with it. 

Putting the user at the center and hiding the organisational complexity by putting that behind the scenes. 

So re-thinking the Value Proposition. And allowing the new value proposition to get off with fresh start, while still having your old processes and systems, and gradually, iteratively improving those over time.

So basically letting it be the catalyst for a (digital) transformation.

I love to facilitate and lead that design process and work with together with the business stakeholders, users and subject matter expert to design the dot on the horizon, value proposition and new user interaction, and carve the path towards that dot on the horizon. And I love designing the desired user interaction flows. 

Connect

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How can a digital assistant help visitors of a hospital website? Resulting in transforming the homepage of AMC.nl into a digital assistant. Also showing the assistant within the “My” environment and developing a separate chatbot for employees
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Developing a strategy for the KVK Digital Assistant (Dutch Chamber of Commerce) and implementation of chatbot on the website
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